General Awareness of Online Threats
While nothing is foolproof, and new viruses and scams are being developed every day, following these guidelines as well as having a general awareness of the threats that are out there enables you to bank online with more peace of mind and less risk of being a victim of fraud.
- Never click on a link from a business requesting that you provide them with personal information
- Bank of Estes Park uses personal images that you choose in your online setup. Do not log in unless you see the correct image on the screen
- Change your passwords often. Bank of Estes Park does require periodic password change
- Don’t use the same Username and Password for every online account you have
- Never disclose your login credentials to other people or companies
- Do not store your Username and Password information where others could gain access to it. If it is written down, store it in a safe place.
- If accessing information via a wireless network, ensure that the network is secure. Accessing sensitive information over a non-secure network simply leaves the door open for criminals
- Be aware of the people around you anytime you log into your bank accounts. Make sure no one is “shoulder surfing” by trying to read your screen
- Make sure your device does not auto fill Username and Password. Some web browsers have an auto fill function that remembers your username and password and pre-fills these fields for you the next time you login.
- Be sure to log out completely every time you finish your online banking session. This will prevent someone from having easy access to your information
- Maintain current antivirus/antimalware protection
- If you lose your phone and are worried about your online banking information being compromised, log into your account from another computer and reset your password right away. If you can’t get to a computer, you can call us
Protect your Banking Privacy
While Bank of Estes Park works to protect your banking privacy, you also play an important role in protecting your information. Here are a few steps you can take to protect your identity:
- Add your phone numbers to the national Do Not Call Registry at www.donotcall.gov or by calling 1-888-382-1222. Since February 2008, these registered telephone numbers will no longer expire off the list.
- Examine your financial institution statements immediately upon receipt to determine whether there were any unauthorized transactions. Report any unauthorized transactions that you find immediately to Bank of Estes Park.
- Do not carry your Social Security card in your wallet
- Do not have personal information such as driver's license number printed on your checks
- Shred any documents containing banking or credit card information, especially preapproved credit offers.
Identity Theft is the most popular and profitable form of consumer fraud. It occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.
Common ways identity theft can happen:
"Old Fashioned" Stealing
- Thieves typically steal wallets and purses. They also steal mail such as credit card and bank statements, pre-approved credit card offers, check orders and other financial mail.
- Thieves dig through trash looking for bills, financial or other personal information.
Change of Address
- Thieves modify or redirect your billing statements to another address by completing a "change of address" form.
- Thieves may send unsolicited Emails, pretending to be a financial institution or a company, asking you to click a link to update or confirm your personal or login information. The link is directed to a "spoof" website designed to look like a legitimate site.
- Thieves may use a card reader device to copy the card's magnetic strip to duplicate without the card owner's knowledge.
Bank of Estes Park continually makes investments in state-of-the-art online banking security to ensure we protect the confidentiality of every customer's online information and to provide the utmost security of every user.
Computer protection tips:
- Update your computer operating system on a regular basis.
- Keep your browser current with the latest security updates.
- Use updated anti-virus software.
- Use updated anti-spyware software and consider using more than one, to ensure the most thorough scan.
- Change your passwords on a regular basis, as a good practice to help prevent unauthorized access.
- Download free software only from websites you know and trust.
- Do not install software without knowing exactly what it is or what it will do (read the end-user license agreement).
- Close pop-up ads by clicking on the "X" instead of clicking within the advertisement itself.
- Do not click link inside of spam email. Especially emails claiming to offer anti-spyware software.
- Don't give any of your personal information to any web sites that do not use encryption or other secure methods to protect it.
Phishing & Spoofing
Phishing scams target consumers by “spoofing” emails and websites. Here’s how it works:
- You receive an email message, asking you to click on a link in order to update some sensitive personal information.
- The link will redirect you to a "spoofed" website, which is designed to look like a legitimate website.
- The website will ask you to input personal information such as your account numbers, PINs , or a social security number.
- Poor grammar and misspelled words from unknown sources asking you for personal information are clear warning signs of a phishing scam being operated outside of the United States.
- Phishing emails may also be fake contests or offerings, asking you to input personal information.
- If an offer or email you receive is too good to be true, it most likely is.
Emails to Bank of Estes Park
Please do not send personal information in un-secure email. Secure email may be sent from the Secure Feedback form from within our Online Banking’s Support Tab.
Tips for the phone
Do not give out personal information, such as your account numbers, card numbers, Social Security, tax identification numbers, passwords, or PINs, unless you have initiated the call.
lf you ever believe you are not talking to a representative of a legitimate company, hang up and call the phone number listed in the telephone book.
Credit Bureaus Contact Information
|Equifax®||P.O. Box 740241
Atlanta, GA 30374-0241
|1 (800) 525-6285||www.equifax.com|
|Experian®||P.O. Box 9532
Allen, TX 75013
|1 (888) EXPERIAN
|TransUnion®||Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92834-6790
|1 (800) 680-7289||www.transunion.com|
Equifax® is a registered trademark of Equifax, Inc. All rights reserved.
Experian® is a registered trademark of Experian Information Solutions, Inc. All rights reserved.
TransUnion® is a registered trademark of TransUnion LLC. All rights reserved.